Position Overview:
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:
- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
- Remain current on program and product information by being committed to continuous learning.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements
Min 6 months contact centre experience essential
6 months customer service experience required
Experience in the Travel or Tourism industry is advantageous
Previous Sales experience is advantageous
Must have matric
1 Year Diploma in Travel/Tourism/Hospitality or Service
Shift/working hours – 06:00 – 22:00
8 hours shift per day
Able and willing to work rotational shifts
Speaks English, Zulu, Sotho
Based in Soweto & JHB CBD
Min 6 months contact centre experience essential
6 months customer service experience required
Must have matric
Speaks English, Zulu, Sotho
Able and willing to work rotational shifts
10 Hour shift including 1 hour lunch break (9 hour productive shift)
Saturday, Sunday and Public Holiday
6 DAY SHIFT ROTATION (6am to midnight) within those parameters
Graveyard rotation TBD
Based in Soweto
