Job description
This is a summary of what the job involves to help you decide if you are a good fit.
To deliver exceptional customer service at the till points, thereby creating a positive, lasting impression as the customer leaves the store. Also to ensure that Food Supply Chain disciplines are maintained. These disciplines would include health and safety as well as correct food handling and merchandising principles.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Greets, smile and acknowledge customers
- Displays a friendly and helpful attitude when serving customers
- Offers the customers available services (e.g. utility bill payments and airtime)
- Meets customers’ needs and expectations by asking, listening to and advising customers as to options/services/products available
- Offers alternatives to the customer if the product is not available
- Processes till transactions efficiently and effectively in line with till policies and procedures
- Scans and packs efficiently at till points and checks all payments for irregularities
- Understands and promote the different methods of payment or transactions
- Maintain cold chain and hygiene standards while replenishing stock on the sales floor
- Ensures that stockroom stock is represented on the sales floor
- Demonstrate product knowledge by highlighting features and benefits of the product in their department
- To have appropriate product knowledge to advise customers according to their lifestyle and segmentation and identify location of products in their department
- Maintain a hygienic, safe and well-organised till point
- Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline, Report suspicious individuals in your area to security or management
- Minimising shrinkage by adhering to all corporate store disciplines
- Understand and apply red flag processes where applicable
- Awareness of suspicious activity in your area
- Demonstrates self-discipline with regards to attendance, dress code policy, hygiene and time-keeping
Requirements
This is a list of things you will need in order to be considered for this role
- Within 15km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- EE/AA candidates
- South African candidates
- English
- Available and flexible to work different shifts
- Computer Literacy (Basic)
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery (Complete)
- Tell me a bit more about yourself and why you applied to Woolworths (e.g. background, where have you worked before, why did you leave your last job)
- Our stores are open every single day of the year. – Opening hours: You will work for at least 28 hours a week, which means you will work about seven hours a day for four days a week. – Shift work: Your start and end time will change from day to day. For example, you might work 9am to 3pm one day and 7am to 3pm the next day. You may have to arrive at / leave work in the dark. Public holidays: You will have to work some public holidays, like Christmas Day. Do you have any problems or concerns about working these days / hours?
- How do you handle a situation where a customer is not satisfied with a product?
- How do you let customers know about current sales and promotions?
- How do you make sure you give customers the right product info?
- In which area do you currently live? (Please be specific in providing the suburb, district or city)
- Have you ever worked for Woolworths or been interviewed for a Woolworths job?
